Komentarze do wpisu 'Dude, you got a Dell!'

Przez: John - All Printer Reviews

John - All Printer Reviews — Sun, 05 Oct 2008 15:24:58 +0000

I’m a writer for a printer site owner of both a Dell printer and the XPS M1330 laptop. For my laptop I’ve have some problems recently and in fixing it they took me through three (!) countries on the phone finally ending up in India (probably outsourcing more more in the economic downtime) with big communication problems before it was solved. It probably saved them a few bucks but next time I’ll go with Asus.

Przez: franta

franta — Wed, 01 Oct 2008 23:17:43 +0000

dell will always be dell

Przez: Scriptillusion

Scriptillusion — Wed, 03 Sep 2008 16:19:10 +0000

Wow, what an ordeal. I know your pain. I have dealt with something similar with Dell a few years back and more recently with Belkin about a router. As soon as you try and stray from their scripted protocol they’re useless.

Przez: BD comic

BD comic — Mon, 04 Aug 2008 18:31:48 +0000

I’am very happy about Dell. I’ve got 3 dells.

Przez: Printer Wizard

Printer Wizard — Thu, 17 Apr 2008 10:01:31 +0000

Sorry to say your first mistake was buying a Dell printer, no matter how cheap. In fact I even advise people who have received one free as a package to use it till the cartridges run out and then ditch it. Dell inkjet printers are basically rebadges Lexmark printers which are very expensive to run and Dell cartridge prices are even worse. Your best bet is to stop trying to fix this machine and go and buy yourself a cheap Canon printer, all the current Pixma range offer economical printing with good quality results.

Przez: Syndrom Pracownika Pomocy Technicznej? at ITblog

Syndrom Pracownika Pomocy Technicznej? at ITblog — Fri, 10 Aug 2007 13:37:22 +0000

[...] zniszczyć dzień nieszczęsnemu PPT, któremu akurat przypadło ze mną rozmawiać. Przykład? Moja historia z drukarką Dell’a [EN]. Inny, dzisiejszy: zwrot za nadpłacone domeny z firmy Switch [...]

Przez: Michał Osmenda

Michał Osmenda — Thu, 31 Aug 2006 16:16:23 +0000

And guess what - how many satisfaction surveys I’ve got from Dell? 7! Seven. 3 plus 4, sqrt(49). Can you imagine? Their service sucks and they ask me seven times for opinion how much they suck. So I told them - 7 times - the service was poor, I’m not happy and Dell sucks. But problem is solved.

Przez: m1c

m1c — Mon, 28 Aug 2006 09:16:52 +0000

Man, what I can tell you - this is how callcenter works in that country - you really don’t have to think - just follow procedures. The problem with that is MOST of the 1st line agents (in all businesess) don’t do that - and that is causing problems - and that’s the reason why all looks fake and stupid.

And “If there is anything else I can do for you?” questing is one of the MUST HAVE in call script. And guess what? It’s because it is ment to build good agent-customer relation - if it doesn’t it means that either agent asked it incorectly or…. customer is just a dick (which isn’t a case in your case… I guess…)
good luck next time!

btw.

If you have time made up some problem and call your ISP now. You’ll have even more fun!
Acctually - that’s great think to do! I’ll do it myself! Oh, I forgot…. I work for my ISP…